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Find answers to our most frequently asked questions.
If you need anything else, we're always happy to help.



What is November Lab?

November Lab is a curated online destination for timeless clothing, jewellery, beauty and lifestyle pieces. We bring together thoughtfully selected products that celebrate quality, simplicity and enduring style.

How do you select your products?

Every item is selected for its quality, aesthetics and timeless appeal. We favour thoughtfully made pieces over short-lived trends and work with brands that share our vision of lasting style.

What is Vintage Edition?

Vintage Edition is our curated collection of one-of-a-kind vintage scarves. Each piece is professionally cleaned, carefully prepared and available in a single edition.

Where do you deliver?

We ship internationally. Shipping costs and delivery times are calculated at checkout based on your destination.

How long will my order take to arrive?

Orders are usually prepared within 1–3 business days. Delivery times vary depending on your destination and selected shipping method.

Can I return an item?

Yes. If you're not completely satisfied, eligible items can be returned within our return period. Please refer to our Returns Policy for full details.

Will sold-out items be restocked?

Some products may return, depending on availability. However, Vintage Edition pieces are unique and, once sold, they will not be restocked.

Can I change or cancel my order?

If your order has not yet been prepared for dispatch, we'll do our best to accommodate your request. Please contact us as soon as possible after placing your order.

How can I contact you?

You can reach us anytime at contact@novemberlab.co. We'll be happy to help.