Refund policy
Returns
We hope you love your purchase. However, if for any reason you are not completely satisfied, you may request a return within 14 days of receiving your order.
To be eligible for a return, items must be unworn, unused, with tags attached and in their original packaging. Proof of purchase is required.
Return Shipping Costs
Unless the item is faulty, damaged or incorrect, return shipping costs are the responsibility of the customer.
Eligibility for Returns
Returned items must be in their original condition. We reserve the right to refuse returns that show signs of wear, damage, alteration or misuse.
Non-returnable Items
For hygiene and safety reasons, earrings cannot be returned.
The following items are also non-returnable:
• Gift cards
• Personalised or custom-made items
• Sale items and items marked as final sale
If you have any questions regarding a specific item, please contact us before making your purchase.
Exchanges
We do not offer direct exchanges.
If you wish to receive a different item, we recommend returning your original purchase and placing a new order.
Damaged or Incorrect Items
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item.
We will evaluate the issue and do our best to provide an appropriate solution.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please note that it may take several business days for your bank or card provider to process and post the refund.
Contact
For any questions regarding returns or refunds, please contact us at: